Entergy customers might see bill assistance soon


Entergy customers could soon receive bill assistance.

With inflation and extreme summer heat leading to “historic peak electricity usage,” Entergy users saw a significant rise in the cost of goods and services, according to a news release.

“The surge of natural gas prices will cause Entergy Texas customers to see a higher bill than usual in September, which is why we’re stepping up to provide relief,” the release said. “Due to these challenging times, Entergy Texas is increasing corporate contributions by nearly $1.7 million and implementing additional actions to assist our customers and communities.”

These actions include providing $1.3 million of bill assistance to asset-limited, income-constrained, employed customers throughout Texas via the United Way of Greater Houston.

“A one-time $150 bill credit will be available for qualifying customers on a first-come, first-served basis,” the release said. “We will announce a registration date once all details are finalized.”

In order to qualify, customers need to have a total household income of up to 250% of the federal poverty level, the release said. The eligibility requirements by household size and income are $33,975 for one person, $45,775 for two, $57,575 for three, $69,375 for four, $81,175 for five
and $92,975 for six.

RELATED: Entergy tries to control power costs

Members who qualify will have to apply online for a one-time $150 credit on their utility bill on a first come, first served basis. This information is required to apply for the one-time credit:
• Photo ID (driver’s license or state-issued ID, passport)
• One of the following income options for each income earner age 18 or older:
• First page of 2021 tax return(s)
• 2021 Form W-2(s)
• Load pay stub(s)
• Social Security Administration 1099 or 1042S form(s) or benefit determination letters

Entergy will also be providing an additional $213,000 for bill assistance to its The Power to Care program, which is administered by local partner agencies to assist customers with disabilities and qualified senior customers, according to the release.

In addition, the company is providing $170,000 to local partner agencies to help with bill assistance. These agencies include Somerville Area Assistance Ministries, Waller Assistance & Restoration Ministries, Catholic Charities of Southeast Texas, Montgomery County Youth Services and a variety of Salvation Army services.

RELATED: Entergy gifts Beaumont over $14K for its energy efficiency upgrades

Entergy is also accelerating security deposit returns for customers who meet payment eligibility requirements, according to the release.

The company is working with local community partners to provide support, including grants for box fans through the Beat the Heat program, and helping customers with Low Income Home Energy Assistance Program applications, the release said.

“For July, August and September, Entergy Texas is crediting all residential customers any fees associated with payments by credit card,” the release said.

Entergy is organizing employee volunteers to help conduct energy efficiency and weatherization events throughout select neighborhoods. The company is also continuing its volunteer efforts to provide additional support beyond bill relief, such as volunteering at local food banks.

“We know this is a challenging time for our customers, and we want to ensure we’re doing everything possible to provide relief on high bills,” Entergy Texas Vice President of Customer Service Stuart Barrett said in the news release. “At Entergy, our business is centered on our customers, and we’re committed to delivering affordable, reliable service.”

courtney.pedersen@beaumontenterprise.com

twitter.com/courtpede





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